AML Policy

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  1. Our anti-money laundering, countering the financing of terrorism policy (hereinafter referred to as AML policy) and the Know Your Customer Policy (hereinafter referred to as the ‘KYC Policy’) are designed to prevent and mitigate the possible risks of our service being involved in any illegal activities.

    International laws and regulators, as well as the ‘Fifth Directive on Combating Money Laundering and the Financing of Terrorism (5AMLD), require that we implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery, and to take action in the event of any form of suspicious activity or activity by our Users.

    The virtual/cryptocurrency asset service provider is required to conduct a verification of all suspicious virtual/cryptocurrency asset transactions. During the verification process, among other things, user identification (KYC) must be performed and the origin of the virtual/cryptocurrency asset must be established. Also, the virtual/cryptocurrency asset must be withheld from the balance while the transaction is being verified.

    1. By making a transfer on the website, the Customer agrees that AML/KYC verification may be carried out in relation to the Customer. AML/KYC verification.

    2. AML/KYC verification procedure in relation to clients and transactions is performed by AML officer of our service, as well as by authorised automated cryptomonitoring systems.

    3. Within the framework of AML/KYC-checking the Client gives his consent to the processing and storage of his personal data, as well as, if necessary, to the transfer of such data to the liquidity provider or other competent authorities.

    4. The AML/KYC procedure includes a set of developed measures.

      • Continuous monitoring of transactions passing through the service

      • Appointment of a responsible person(Money Laundering Reporting Officer)

      • Risk-based approach

      • Customer due diligence

      • Interaction with state bodies in cases established by law

    5. Our service does not interact with the platforms safelychange.com, EMCD, CommEx, Garantex, Rapira.net, Capitalist and sanctioned platforms, for example Bitpapa.com, NetEx24.net, Tornado Cash, Hydra, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Shinbad.io, EXbaza

      If the AML department detects cases of deposits from these platforms, the funds will be blocked.

    6. To reduce risk, the service does not accept customers who reside in the following countries: USA, Afghanistan, Albania, Angola, Algeria, Bangladesh, Barbados, Bolivia, Botswana, Burma (Myanmar), Burundi, Cambodia, Central African Republic, Chad, Congo, Conakry, Ivory Coast, Cuba, Democratic People's Republic of Korea (DPRK), Ecuador, Egypt, Equatorial Guinea, Eritrea, Ghana, Guinea-Bissau, Guyana, Haiti, Iran, Iraq, Lao People's Democratic Republic, Lebanon, Libya, Mali, Morocco, Myanmar, Nepal, Nicaragua, North Macedonia, Pakistan, Panama, Somalia, South Sudan, Sudan, Syria, Tunisia, Uganda, Vanuatu, Venezuela, Yemen, Zimbabwe.

  2. Conditions for freezing transactions when high risk and suspicious activity is detected:

    1. If the AML cryptocurrency asset analysis results in a high risk or any of the following labels:

      • DARK SERVICE
      • SCAM
      • STOLEN
      • MIXING(MIXER)
      • SEXTORTION
      • RANSOMWARE
      • HACK
      • PHISHING
      • TERRORISM FINANCING
      • FRAUD
      • BLACKLIST
      • STILL UNDER INVESTIGATION
      • CYBERCRIME ORGANIZATION
      • NARCOTICS
      • CHILD ABUSE
      • HUMAN TRAFFICKING
      • SANCTIONS
      • and other high-risk assets,

      then the Customer's transaction may be frozen indefinitely until full identity verification (KYC) is completed.

    2. On receipt of a service request from our liquidity provider, the Customer's transaction may be frozen indefinitely until the identity verification (KYC) is complete.

    3. If requested by the competent authorities, the Customer's transaction may be frozen indefinitely until full identity verification (KYC) is completed.

    4. If any suspicious activity is detected by an AML officer of the service, the Customer's transaction may be frozen indefinitely until full identity verification (KYC) is completed.

  3. KYC Verification Documents:

    To confirm the origin of the funds, we ask that you answer the following questions in full:

    • through which platform did the funds reach you? Please provide screenshots of the withdrawal history of the sender's wallet/platform, as well as links to both transactions in explorer;

    • for which service you received the funds;

    • how much the transaction was for, as well as the date and time of the transaction;

    • through which contact person did you communicate with the sender of the funds? Please provide screenshots of correspondence with the sender, where we can see confirmation of sending the funds.

    Also, please provide the following materials:

    • A photo of one of your documents (passport, ID card or driving licence).

    • Selfies with this document and a sheet with today's date and signature handwritten on it.

    If necessary, the service has the right to request additionally any other documents not specified in this section.

    All submitted images (scans, photos, screenshots) must be in jpeg or png format.

    1. The timeframe for reviewing documents for KYC verification is individual for each case and is not regulated in terms of time.

    2. Return of blocked assets is possible only if KYC verification is passed.

    3. User assets that have not passed AML verification will not be refunded.

    4. On KYC positive verification, a refund will be made to the customer with a deduction of 10% commission.

    5. Assets cannot be returned if the assets have been requested by competent authorities or seized/blocked by other agencies of any jurisdiction (in this case, the blocked asset may be treated as an exhibit).